Creekside Post-Acute

Skyler Westover
5 Star
Recently toured the facilites and it was world class in all areas. The staff was extremely helpful and friendly and went out of their way to help me feel comfortable. The rehab gym was nice and well kept. Highly recommended!
Friday 5th April 2024

Hien Tran
5 Star
Creekside is a wonderful cleanliness facility with caring helpful and friendly staff .The therapy team are very professional. Thanks Mr. Justice , Tiffany and the whole team. Thanks Ms Zharlene, Lu Lu for helping me comfortable and all the nurses.
Wednesday 10th April 2024

Lidwine Adande-da Silva
2 Star
1- My 73 years old mother was recently sent to Creekside Post Acute right after her knee surgery. The first welcome we got as we arrived was warm, but the warmth quickly faded as my mom unable to get up on her own was left in her pee and wet bed for hours. Pushing the call button did not get her help right away but 15 to 30 minutes of waiting, sometimes one hour. This put her in an unsafe condition as she had to manage to get up in her own to use the bathroom. Every morning, I got to the rehab early to discover my mom laying all wet in her bed. 2- When my mom first arrived at the faculty, her doctor called the faculty and told the staff exactly what needed to be done for my mom (Icing 6-8 times a day, type of medication to be given along with the time to take it and the amount). The doctor’s requirements were not followed, my mom’s medications were messed up many times, some given to her to take when she was not supposed to, and others not giving to her until I mentioned it. Staff also did not ice her knee consistently or at all at times. I ended up icing my mother’s knee more often than they did. 3- Patients’ hygiene is not a concern for Creekside staff, you are lucky if they change the bed sheets every day. Mom’s first morning, she was given a toothbrush, toothpaste and a bucket, with no help while she couldn’t get out of bed on her own to even use the bathroom. The first time she was offered help to take a shower was at day 8. Fortunately for my mom, I was there every morning helping her with her hygiene, many other patients were not this lucky. 4- This rehabilitation place couldn’t even manage to feed my mom a diabetic diet. She was given sugary food, juice and snacks over and over again, even when I told the staff over and over again that she is diabetic and gave them a list of what she can eat and not eat. 5- Communication was not passed on from crew to crew properly as shifts end and new ones start, this was very frustrating. Mistakes were made over and over, and I had to repeat myself at each shift. 6- The place was very noisy, staff were talking to each other loudly across the hall throughout the day from early morning to night without consideration for the patients who were trying to rest. Multiple days I arrived the faculty at 6:45 am to hear staff loudly talking to each other across the hall. I would also leave the faculty as late as 8pm hearing the same noise. My mom had trouble sleeping due to the constant loud noise. 7- Lastly, I took my mom out of this faculty early because her roommate tested positive for covid and was removed from her room. I felt that my mom’s health was not prioritized since she was left in that same room that her roommate with covid had been in. My mom was in this room for an hour after her roommate tested positive for covid until I got there and pulled her from the room myself. 8- The positive thing about Creekside Post-Acute is their PT/OT department, they are knowledgeable, compassionate and kind. They explained the exercises and what needed to be done to get my mom up on her feet and walking in no time. The person in charge of the PT/OT department showed us great understanding and was very helpful. The reason why I’m giving 2 stars and not 1 is because of the PT department.
Tuesday 26th December 2023

Bruce Bartlett
5 Star
I highly recommend Creekside Post Acute. The nurses are very nice and professional. The food is great and the rooms are clean. Happy to give this place 5 stars! Preston A
Friday 3rd May 2024

Anthoula Cruse
5 Star
I want to give 5 stars to Magda one of the care givers of the facility. She is always smiling, hard working, EXCELLENT on her job, taking care Jackie with willing spirit, kindness and love. Thank you from my heart!! Make always the difference because you're different!!
Tuesday 30th January 2024